Admissions and Records

How to Reach Us

Need help with admissions, registration or your student records?

• Use our online contact form
• Visit our Zoom Help Desk online
• Visit our office in person on the first floor of the RSS Building
• Watch helpful video guides 

Zoom Help Desk

No appointment is required for the Zoom Help Desk. Students are served on a first come, first served basis. After joining the Zoom session, you will be placed in a waiting room. Thank you for your patience in advance. The Zoom Help Desk will be available

• Monday and Tuesday: 2-4 p.m.
  • Monday, 4/28/25 - Zoom Session Cancelled for Staff Training

• Wednesday and Thursday: 10 a.m.-noon

If you have trouble connecting, or need assistance outside of the Help Desk hours, please contact us.

Join Via Zoom

Note: You'll need to show a valid photo ID (driver's license, passport, etc.)before we can discuss any matters related to your student account or records. You may also want to review these tips on using Zoom

In-Person Assistance

We're available at the Enrollment Services counter, across from the Bookstore, on the first floor of the RSS Building (park in Lot A)

• Academic Year (September to June)
  • Monday - Thursday: 9 a.m. to 5 p.m.
  • Friday: 9 a.m. to 1 p.m.
• Summer (July & August)
  • Monday - Thursday: 9 a.m. to 5 p.m
  • Friday: Closed
• See the academic calendar for holidays and other closures

We can provide in-person assistance with

• Application questions
  • Residency or AB 540 questions
• Prequisite clearance and evaluation of credits earned by AP exam or transcript evaluation
• Registration issues
• Help withdrawing from a course
• De Anza transcript order assistance
• Verification letter request assistance (College Report, Deans Report, Common App, etc.)
• Applications for degrees, certificates and graduation

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You can also access many of our services online

• Check this website – use the navigation menu or click the magnifying glass icon to search for what you need
• Look on MyPortal for cards that you can click to access services such as Student Registration, Adobe Sign Student Forms, Bill Payment and more.
• Contact us by submitting our online help form
  
  • We'll respond to your email as soon as we can!

The Admissions Office is part of the Enrollment Services Division, which also assists students through these departments

• Appeal Review Committee (Petitions for Exception)
• Assessment Center
• Cashier's Office
• International Student Programs
• Veteran Services

Other services in the RSS building include

• Bookstore
• General Counseling and Advising
• Outreach Office (Outreach and Relations with Schools)
• Mental Health and Wellness Center
• Transfer Center