Retention Program

Who We Are

The Retention Program in the General Counseling Division works with the De Anza College community to proactively support students who are facing challenges and to provide students with resources to assist them in achieving their educational goals. 

Our Mission

The Retention Program is a student-centered, collegewide student success program. Our purpose is to gauge student needs, provide high touch, high frequency, and high quality services, and strengthen familial relationships with students, resulting in increased student engagement, retention, persistence and timely completion. 


The Retention Program includes these services designed to offer students comprehensive support:

  • Academic and progress probation – assisting students in returning to good academic standing
  • De Anza CONNECT – connecting students to campus resources and services
  • Low GPA support – academic counseling for students with low quarterly grade point averages
  • Returning students support – assistance for students who are on academic or progress probation and returning to college after taking a quarter or more away from De Anza
  • Exceeding units support – guidance for students who are on academic or progress probation and have taken an unusually high number of units

Retention Program


Spring Quarter

Office Location

  • RSS Building: Second Floor

Telephone Assistance

  • 408.864.8388 – available by phone on Monday, Wednesday, and Friday from 10:30 a.m. to noon
  • Outside those hours, please leave a voicemail with your CWID, full name, phone number, and a good time to reach you

In-Person Assistance

  • Please check in at the General Counseling Center front desk
  • Monday-Thursday: 9 a.m. to 5 p.m.
  • Friday: 9 a.m. to 1 p.m.

More Ways to Reach Us


You can use eAdvising to send us a question. Here's how:

  1. First, click the yellow bar that says Log In to eAdvising.
  2. Once you have logged in, click Ask a Question. 
  3. From the drop-down menu select a question.
  4. Type in any details that will help us understand your situation, and then click Submit.

Log In to e-Advising

Zoom Drop-Ins

Have a quick online chat with a member of the Retention Program team – no appointment needed – during the hours listed below. Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute virtual session during these hours

  • Mondays:  11 a.m. to noon 
  • Tuesdays: 4 to 5 p.m.
  • Wednesdays: 1 to 2 p.m.
  • Thursdays: 2 to 3 p.m. – no Thursday drop-ins on April 13, May 11 and June 8
  • Fridays: 10 to 11 a.m. 

Drop In via Zoom


If you are part of a program or Learning Community that has its own counselors,  please make an appointment with your program counselor. (Find them through the Our Counselors directory.)

If you are not part of a program that has its own counselors, click the yellow bar that says "Make Appointment" to meet with a Retention Program counselor.  


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