Contact the AAP Team!

You can speak with an Academic Awareness Program team member by phone – call 408.864.8388

  • If you are trying to schedule a counseling appointment and you receive a message in error that says you are on probation (when you actually are NOT on probation):
    • Please contact the General Counseling office at 408.864.5400 for further assistance.
    • You can review the standards for being placed on academic or progress probation by visiting our Standards and Requirements webpage.
  • We're currently available Monday-Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 1 p.m. See below for our Winter Break Office Hours.
  • If you are unable to connect with an AAP team member, please leave a voicemail with your full name, CWID, phone number, and a good time to reach you.

Or use one of these methods:

  • AAP Help Desk

    Use the AAP Help Desk for a Quick Question

    Online Advisr icon

    You can use the AAP Help Desk to send us a question. Here's how:

    1. First, click the yellow bar that says Log In to AAP Help Desk.
    2. Once you have logged in, click Ask a Question. 
    3. From the drop-down menu select a question.
    4. Type in any details that will help us understand your situation, and then click Submit.

    We will be CLOSED during Winter Break from Dec. 24 to Jan. 1, and will not be able to respond to questions until we return on Thursday, Jan. 2.

     

    Log In to AAP Help Desk

  • Drop-Ins

    Drop-In for 10-15 Minutes

    Zoom Appointment Session icon

    Have a quick chat with a member of the Academic Awareness Program (AAP) team – no appointment needed – during the hours listed below. 

    Zoom Drop-ins

    Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute online session during these hours

    In-Person Drop-ins

    For in-person drop-ins, please stop by the General Counseling office front desk during these hours.  The General Counseling office is located in the Registration and Student Services (RSS) Building, Second Floor, Room 201

    Winter Break Drop-in Hours (both in person and on Zoom, unless otherwise indicated)

    • Mondays: 10 a.m. to noon with AAP counselor
    • Tuesdays: 10 a.m. to noon with AAP counselor
    • Wednesdays: Noon to 2 p.m. with AAP counselor (Zoom only)
    • Thursdays: Noon to 2 p.m. with AAP counselor (Zoom only)
    • Fridays: No sessions available

    We will be CLOSED during Winter Break from Dec. 24 to Jan. 1, and will not be able to respond to questions until we return on Thursday, Jan. 2.

     

    Drop In via Zoom

  • Appointments

    Make an Appointment

    Zoom Appointment Session icon

    If you are part of a program or Learning Community that has its own counselors,  please make an appointment with your program counselor. (You can find your program counselor listed in the Our Counselors directory.)

    If you're not part of a program or Learning Community that has its own counselor, you can click the yellow bar below to schedule an appointment with an Academic Awareness counselor according to your last name:

    • If your last name begins with A–L, your Academic Awareness counselor is Phong Lam
    • If your last  name begins with M–Z, your Academic Awareness counselor is Glynn Wallis
     

    Schedule Appointment

Winter Break Office Hours

  • Dec. 16-19
    • On-campus services: 9 a.m. to 1 p.m.
    • Remote services: 1 p.m. to 5 p.m.
  • Dec. 20-23
    • Office closed: Remote services only
  • Dec. 24 - Jan. 1
    • Office Closed - Remote Services Closed
  • Jan. 2
    • On-campus and remote services: 9 a.m. to 5 p.m.
  • Jan. 3
    • On-campus and remote services: 9 a.m. to 1 p.m.


Meet the Academic Awareness Team

Katie Davis

Katie Davis 
Student Success Specialist 

Patricia Del Rio

Patricia Del Rio 
Program Coordinator I

Phong Lam

Phong Lam
Counselor 
(See me if your last name begins with A–L)

Kayla Luis

Kayla Luis
Interim Student Success Specialist

Glynn Wallis

Glynn Wallis 
Counselor 
(See me if your last name begins with M–Z)

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