Contact Us

Contact the AAP Team!

You can speak with an Academic Awareness Program team member by phone – call 408.864.8388

We're currently available Monday - Thursday from 9:00 a.m. to 5:00 p.m.
Please see below for our full list of Summer Office Hours
Outside those hours, please leave a voicemail with your full name, CWID, phone number and a good time to reach you

Or use one of these methods:

AAP Help Desk
Use the AAP Help Desk for a Quick Question

You can use the AAP Help Desk to send us a question. Here's how:
1. First, click the yellow bar that says Log In to AAP Help Desk.
2. Once you have logged in, click Ask a Question.
3. From the drop-down menu select a question.
4. Type in any details that will help us understand your situation, and then click Submit.
Log In to AAP Help Desk
Drop-Ins
Drop-In for 10-15 Minutes

Have a quick chat with a member of the Academic Awareness Program (AAP) team – no appointment needed – during the hours listed below.

Zoom Drop-in

Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute online session during these hours

In-person Drop-in

For in-person drop-in, please stop by the General Counseling office front desk during these hours. The General Counseling office is located in the Registration and Student Services (RSS) Building, Second Floor, Room 201

Drop-in Hours (for both Zoom and In-person, unless otherwise indicated)
- Mondays: 11 a.m. to 1 p.m. - AAP Staff
- Tuesdays: 10 a.m. to noon - AAP Staff
- Wednesdays: Noon to 2 p.m. - AAP Staff
- Thursdays: Noon to 2 p.m. - AAP Staff
- Fridays: No sessions available
During summer session, AAP counselors may be available for drop-in sessions beginning Aug. 19. Please check back here for updates.

Drop In via Zoom
Appointments
Make an Appointment

If you are part of a program or Learning Community that has its own counselors, please make an appointment with your program counselor. (You can find your program counselor listed in the Our Counselors directory.)

If you're not part of a program or Learning Community that has its own counselor, you can click the yellow bar below to schedule an appointment with an Academic Awareness counselor according to your last name:
- If your last name begins with A–L, your Academic Awareness counselor is Phong Lam
- If your last name begins with M–Z, your Academic Awareness counselor is Glynn Wallis
During summer session, AAP counselors may be available for appointments beginning Aug. 19. Please check back here for updates.

Schedule Appointment