Contact Us

Contact the AAP Team!

You can speak with an Academic Awareness Program team member by phone – call 408.864.8388

If you are trying to schedule a counseling appointment and you receive an message in error that says you are on probation (when you actually are NOT on probation):
- Please contact the General Counseling office at 408.864.5400 for further assistance.
- You can review the standards for being placed on academic or progress probation by visiting our Standards and Requirements webpage.
We're currently available both on campus and remotely, unless otherwise indicated, during the following times:
- - Monday: 9 a.m. to 5 p.m.
  - Tuesday: 9 a.m. to 5 p.m.
  - Wednesday: 9 a.m. to 3 p.m.
  - Thursday: 9 a.m. to 5 p.m.
  - Friday (remote services only): 9 a.m. to 1 p.m.
If you are unable to connect with an AAP team member, please leave a voicemail with your full name, CWID, phone number, and a good time to reach you.

Or use one of these methods:

AAP Help Desk
Use the AAP Help Desk for a Quick Question

You can use the AAP Help Desk to send us a question. Here's how:
1. First, click the yellow bar that says Log In to AAP Help Desk.
2. Once you have logged in, click Ask a Question.
3. From the drop-down menu select a question.
4. Type in any details that will help us understand your situation, and then click Submit.
Log In to AAP Help Desk
Drop-Ins
Drop-In for 10-15 Minutes

Have a quick chat with a member of the Academic Awareness Program (AAP) team – no appointment needed – during the hours listed below.

Zoom Drop-ins

Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute online session during these hours

In-Person Drop-ins

For in-person drop-ins, please stop by the General Counseling office front desk during these hours. The General Counseling office is located in the Registration and Student Services (RSS) Building, Second Floor, Room 201

Spring Quarter Drop-in Hours

Stop by in person or speak with us on Zoom, unless otherwise indicated below:
- If your last name begins with A–L, you can attend the following drop-in hours with your counselor Phong Lam:
  - Wednesday: Noon to 2 p.m.
  - NOTE: There will be no drop-in hours on Wednesday, May 14
- If your last name begins with M-Z, you can attend the following drop-in hours with your counselor Glynn Wallis:
  - Tuesday: 10 a.m. to noon
Drop In via Zoom
Appointments
Make an Appointment

If you are part of a program or Learning Community that has its own counselors, please make an appointment with your program counselor. (You can find your program counselor listed in the Our Counselors directory.)

If you're not part of a program or Learning Community that has its own counselor, you can click the yellow bar below to schedule an appointment with an Academic Awareness counselor according to your last name:
- If your last name begins with A–L, your Academic Awareness counselor is Phong Lam.
- You must complete the AAP Student Self Assessment and Action Plan prior to your appointment with Phong. Click this button to begin:
A-L Self Assessment
- If your last name begins with M–Z, your Academic Awareness counselor is Glynn Wallis.
- You must complete the AAP Student Self Assessment and Action Plan prior to your appointment with Glynn. Click this button to begin:
M-Z Self Assessment

Schedule Appointment