Here's How to Reach Us

You can speak with a Retention Program team member by phone – call 408.864.8388

  • Someone is available on Monday, Wednesday and Friday from 10:30 a.m. to noon
  • Outside those hours, please leave a voicemail with your full name, CWID, phone number and a good time to reach you

Or use one of these methods:

  • Questions (eAdvising)

    Use the eAdvising System for a Quick Question

    Online Advisr icon

    You can use eAdvising to send us a question. Here's how:

    1. First, click the yellow bar that says Log In to eAdvising.
    2. Once you have logged in, click Ask a Question. 
    3. From the drop-down menu select a question.
    4. Type in any details that will help us understand your situation, and then click Submit.
     

    Log In to e-Advising

  • Drop-Ins

    Drop-In for 10-15 Minutes on Zoom

    Zoom Appointment Session icon

    Have a quick online chat with a member of the Retention Program team – no appointment needed – during the hours listed below. 

    Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute virtual session during these hours

    July 3-Aug. 25:

    • Mondays:  11 a.m. to noon 
    • Tuesdays: 4 p.m. to 5 p.m.
    • Wednesdays: 1 p.m. to 2 p.m.
    • Thursdays: 2 p.m. to 3 p.m.

    Aug. 28-Sept. 22:

    • Mondays:  11 a.m. to noon 
    • Tuesdays: 4 p.m. to 5 p.m.
    • Wednesdays: 1 p.m. to 2 p.m.
    • Thursdays: 2 p.m. to 3 p.m.
    • Fridays: 10 a.m. to 11 a.m.

    There will be no Drop-in available on Thursday, September 21st.  Please submit your question through eAdvising. Thank you.

    Drop In via Zoom

  • Appointments

    Make an Appointment

    Zoom Appointment Session icon

    If you are part of a program that has its own counselors, (such as International Student Programs, De Anza College Promise, EOPS or Veterans, or a Learning Community such as Puente, Umoja, IMPACT AAPI or Men of Color), please make an appointment with your program counselor by using the Our Counselors directory.

    Appointment scheduling is currently unavailable for students who are not part of a program.

    If you are not part of a program and wish to schedule an appointment with an Academic Awareness/Retention counselor, please submit a request thru eAdvising or join a Drop-in session for assistance.

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