The following information is to help new and current interpreters and captioners familiarize themselves with DHHS policies and procedures. 

  • Interpreters

    Requesting Time Off

    Request for substitutions via e-mail to the DHHS Supervisor at deafservices@fhda.edu

    If requests are not confirmed with the DHHS Supervisor, please follow up to ensure the request has been received and is being processed.

    Absences

    For any unexpected absences contact the Supervisor immediately via email.

    Wait Times

    The following table indicates the required wait time for interpreters. After the wait period has expired, contact the Supervisor to report the "no-show" and to receive possible reassignment.

    LENGTH OF CLASS WAIT TIME
    One Hour Class 15 minutes
    Two Hour Class 20 minutes
    Three Hours or More 30 minutes

     

    Class Cancellations

    If a class is canceled, contact the Supervisor immediately for possible reassignment.  The interpreter will receive payment for any cancellation that occurs less than 24 hours prior to the assignment, even if there is no substitute assignment.  If a student drops a class, the interpreter will receive payment only if the cancellation is less than 24 hours before the next class meeting.

    Finals Week

    Students are required to request services in advance for finals week and the Supervisor will assign interpreters accordingly.

  • Captioners

    Requesting Time Off

    Requests for substitutions should be submitted via e-mail at to the Supervisor at: deafservices@fhda.edu. If requests are not confirmed with the DHHS Supervisor, please follow up to ensure the request has been received and is being processed.

    Absences

    For any unexpected absences contact the Supervisor immediately via email.

    Wait Times

    The following table indicates the required wait time for interpreters. After the wait period has expired, contact the Supervisor to report the "no-show" and to receive possible reassignment.

    LENGTH OF CLASS WAIT TIME
    One Hour Class 15 minutes
    Two Hour Class 20 minutes
    Three Hours or More 30 minutes

     

    Class Cancellations

    If a class is canceled, contact the Supervisor immediately for possible reassignment.  The captioner will receive payment for any cancellation that occurs less than 24 hours prior to the assignment, even if there is no substitute assignment.  If a student drops a class, the captioner will receive payment only if the cancellation is less than 24 hours before the next class meeting.

    Finals Week

    Students are required to request services in advance for finals week and the Supervisor will assign interpreters accordingly.


     Formatting Presentation for Captioning

    • Text should always be presented in "Sentence Case”, size 14 font, in PDF format or Word doc.
    • Black background with white font.
    • Displayed Real-time text should read like a script and include accurate punctuation marks with proper sentence structure.
    • The display should not have any other words or texts obstructing the screen while in real time.
    • Ethernet should always be used to ensure connection stability.
    • The Deaf Services standardized format is to display text in an easy-to-read layout.
    • Student preferences should be honored in how you format.

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DHHS

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Location: LCW 110

Regular Hours:           

Mon-Thu: 8 a.m.-5:30

Friday: 8 a.m.- 3:30          

Summer Hours:             
Mon-Thu: 
8 a.m.-5:30

Friday: Closed     

Contact Information: 

PH: (408) 864-8755

VP (408) 565-8687

deafservices@fhda.edu  

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